Leveraging Technology and Innovation

A fundamental part of our strategy is adopting tools and technology that provide our teammates with the best resources available so they can carry out our mission safely, effectively, and efficiently.

Operational Enhancements

  • Our fleet is equipped with Night Vision Imaging Systems (NVIS), Terrain Awareness and Warning Systems (TAWS), Automatic Dependent Surveillance Broadcast (ADS B – N), and XM-GPS satellite tracking.
  • Spearheaded the implementation of Federal Aviation Administration (FAA) certified, crash resistant fuel systems (CRFS), on our A-Star and EC-130 aircraft.
  • The FOQA program and equipment allow our rotary and fixed-wing crews to track real-time flight events and analyze mission critical data.
  • Our Clinical team is highly trained, with state-of-the-art equipment, and lead the way in EMS innovation. Learn More

FLIGHT MONITORING

Operational Control Center (OCC)

  • The largest OCC for air medical emergency transport service.
  • Monitors all take-offs and landings for aircraft in the field. This number can be up to about 150 flights at a time.
  • Does not take a break — operating 24/7, 365 days a year. They help monitor predictive hazards such as conditions surrounding an accident site, weather patterns, migratory bird flights, and take-off and landing sites for rescue teams.
  • Recruits nearly all team members who are pilot-trained.
  • Team members have extensive aviation, meteorology, and communication backgrounds and receive intensive training.

AirCom

  • AirCom is the hub for transport coordination and the largest communication center of its kind in the country. The hub fields calls, provides flight coordination, follows a flight, and provides logistical support. 
  • Annually, they intake approximately 4 million calls.
  • The AirCom app, is a solution for our customers that saves time, improves accuracy, and simplifies the process of air medical flights.