Commitment to safety and outstanding patient care.
Always ready to respond when it matters most.
Our patient advocates are standing by.
Verification specialists obtain insurance information to submit your claim for services.
If our verification specialist is unable to obtain your insurance information from the referring or receiving hospital, you will receive a phone call in attempt to obtain the information from you or your representative.
If you are uninsured, please call a Patient Financial Counselor at 877-800-5668 to discuss your options to resolve your account.
Insurance billing and collection specialists submit claims to insurance and follow-up on claim until claim has processed.
Following insurance verification, you will receive an informational packet containing a HIPAA Privacy Notice and an Assignment of Benefits From.
We may make follow-up phone calls to keep you informed of any insurance delay or denial.
Check the status of your claim on our patient portal.
Patient financial counselors work with individuals to resolve outstanding balance based on their ability to pay.
All patients will receive an Informational Packet typically within 10 to 15 days of transport. Any further billing letters or invoices will be dependent on the patient’s insurance coverage.
You may also receive phone calls from our Patient Financial Counselors to discuss your options to resolve any outstanding balance.
– If we are in-network with your insurance – the process is complete.
– If we are out-of-network with your insurance – it depends on reimbursement that insurance believes the lifesaving care you received is worth.
M-F: 6am – 5pm (PST)