Notice of Privacy Incident


On November 9, 2023, an Air Methods billing office was broken into, and a laptop was stolen. We immediately filed a police report, but the laptop has not been recovered. On November 13, 2023, we determined that some of the files saved to the laptop may contain patient information. We immediately began reviewing the files and determined that they contained data elements that varied by patient, but could have included one or more of the following: names, dates of service, the Air Methods reference number, contact information, insurance information, and/or diagnosis/treatment information.  For a small number of patients, Social Security numbers were also identified in the documents.

Upon learning of the theft, we changed the password associated with the laptop’s user account and confirmed that security tools were previously deployed on the device so that, if it connects to the internet, we will be alerted.

On January 12, 2024, we began notifying individuals whose information was identified in the documents on the laptop and for whom we have sufficient contact information.

To help prevent something like this from happening again, we will continue to assess and, where appropriate, enhance office security. Additionally, it is always a good idea for individuals to review statements received related to their healthcare. If any charges are identified for services they did not receive, they should contact the issuing entity immediately.

We established a dedicated, toll-free call center to answer questions that individuals may have about the incident. If you have questions, please call 833-918-0247, available Monday to Friday, from 7 a.m. to 7 p.m.  Mountain Time.

We remain committed to protecting the confidentiality and security of patient information, and apologize for any concern this incident may have caused.