Information on Coronavirus (COVID-19)

Be Informed. Be Prepared. Be Safe. 

In light of the continued spread of Coronavirus (COVID-19), we continue to closely monitor information from the Centers for Disease Control (CDC), World Health Organization (WHO), as well as local and state agencies regarding the situation. Providing excellent air medical service, while maintaining the safety of our teammates, partners, and our patients is our first priority. 

For Patients

If you are a patient or have billing questions, see our Patient Advocacy page.

For Health Care Providers, Hospitals & EMS Agencies

If you have COVID-19 questions, email



We are still operating to provide our lifesaving service, as long as it is safe to do so



We have created a task force to evaluate the issue and recommend appropriate actions



We will transport COVID-19 patients as long as we have proper PPE



We are following CDC guidelines and following our rigorous safety precautions for transporting patients



We have created additional protocols in light of the current situation



We want to protect the financial wellbeing of patients affected by COVID-19 and have implemented a special billing process for these patients




Will Air Methods stop service because of COVID-19?

Our first priority is the safety of our employees and those we serve. If we can safely provide our lifesaving services to the your community, we will continue operations.

What do we do if the patient needs to be transported but is COVID-19 positive or suspected to have it?

First, please notify AirCom/dispatch if you have a patient who is confirmed/suspected COVID-19. This will allow our crew to better prepare to take the proper precautions (including wearing PPE) that we do for all patients with respiratory infections.  

We will provide quality medical care to our patients without regard to suspected or known communicable disease diagnoses. If safe transport is not possible due to lack of PPE, an alternate mode of transport will be recommended for the patient.

What are we doing to keep aircraft, and equipment safe from Coronavirus?

We follow CDC recommendations regarding disinfection of the transport vehicle after transporting a patient with a potential or confirmed case of COVID-19.