OmniAdvantage - Questions

• How does the OmniAdvantage membership program work?

  OmniAdvantage provides you and your family the security of knowing that if there is a need for a loved one to be transported via air ambulance Air Methods Corporation will accept your health insurance payment as full payment for any medically necessary transport. That could save you thousands of dollars for just a single transport.

  Most health insurance providers will pay for at least a portion of a medically necessary air transport service, but the individual is still often faced with paying for the remainder, which can amount to thousands of dollars. With OmniAdvantage, the once-yearly membership payment assures that the individual – and other covered family members – will not have to pay anything over and above the amount paid by their health insurance provider for a medically necessary transport.

  OmniAdvantage members can take advantage of their program membership anywhere that Air Methods Corporation or its subsidiaries operates. See Coverage Map for details.

  Back to top

• What is included in my membership?

  OmniAdvantage members and their families are entitled to transport by Air Methods Corporation or its program affiliates, using helicopters or fixed-wing aircraft, from an emergency scene or from one medical facility to another within our service area. The air transport must be considered medically necessary by the attending medical professional and your insurance carrier. With the once yearly $49 membership payment, the member and his or her family can rest assured that they will not be billed anything beyond what their health insurance provider pays Air Methods Corporation for the transport. This can mean savings of thousands of dollar on just one transport.

  Back to top

• What are the benefits to becoming a member of the OmniAdvantage Membership Program?

  OmniAdvantage membership alleviates the high cost associated with air medical transport services required by you or your Family members covered on your health insurance plan and enrolled in OmniAdvantage.  As a member, if you or a family member receives a medically necessary inter-facility transport or transport from an emergency scene by Air Methods Corporation, OmniAdvantage guarantees that Air Methods Corporation will accept your health insurance payment as payment in full for the transport.  No additional air transport costs will be incurred.

  Back to top

• I've completed my application and payment has cleared. When can I expect my membership card?

  Application processing typically takes three to five business days, and you should receive your “Welcome Packet” in approximately 10 to 14 days. Some financial institutions take longer to process a payment and this can delay processing and shipping. If a membership payment is denied for any reason, the primary member will be contacted to resolve the issue.

  Back to top

• If there is an instance where it would be necessary for me or my family member to be flown by another air ambulance provider, will my membership cover that invoice?

  OmniAdvantage membership does not cover services performed by another air or ground medical transport services provider.

  Back to top

• Does the OmniAdvantage program cover Air Methods Corporation transports even if I am travelling?

  OmniAdvantage membership assures that you will be transported if your air transport is in an area where Air Methods Corporation operates. However, if your air transport is needed in an area where Air Methods Corporation does not or cannot operate, or if we do not have an aircraft available when you need one (e.g., all of our aircraft are occupied on other transports), another provider may end up transporting you. In that case, OmniAdvantage does not apply.

  Back to top

• When does my membership become active, and when does it expire?

  Memberships are annual, starting on the third business day following receipt of your application and expiring that same date the following year.

  Back to top

• How much does OmniAdvantage cost per year?

  The standard membership is $49. For AAA members and groups of 10 or more applications, a discounted rate of $39 is available.

  Back to top

• When a member renews, is it necessary to complete the application again?

  Yes, we do require a current form upon every renewal. You will receive an application form in the mail with your renewal notice.

  Back to top

• Is there a limit to the number of flights a member can utilize per year?

  There is no limit to the number of flights, as long as they are deemed medically necessary by a licensed medical provider and your insurance carrier.

  Back to top

• I am on a fixed income, so is OmniAdvantage a good option for my lifestyle?

  OmniAdvantage is a good option for anyone who is ultimately responsible for expenses for transport services.

  Back to top

• Do I need health insurance to be eligible or Omni Advantage?

  Yes, you must have health insurance to be eligible for OmniAdvantage.

  Back to top

• Why don't you offer the membership in all the states you serve?

  Air Methods Corporation has not yet been authorized by the insurance regulators in certain states to offer the membership. To view which states currently offer OmniAdvantage, please refer to our coverage maps.

  Back to top

• If I am in a hospital or have been involved in an accident and know I'm going to be flown, can I ask for an Air Methods Corporation aircraft?

  Yes, tell your doctor or care provider you are an OmniAdvantage member and request that they use Air Methods Corporation if there is an available aircraft that can safely meet your needs.

  Back to top

• What happens if I, or one of the people listed on my application is transported? What do we need to do?

  If you are transported, contact our billing office at (855)877-2518 to verify the transport.  It is helpful to provide your membership number, date of transport, and pickup location.

  Back to top

• Are multi-year plans available?

  No. Certain state restrictions prevent offering multi-year memberships.

  Back to top

• Does primary insurance cover the cost of a flight?  If so, how much?

  Every medical insurance company and plan offers different coverage and reimbursement so there is no easy answer. You can check with your own insurance company for information about the reimbursement provided under your individual plan. That is where OmniAdvantage is most valuable, because if you are a member, Air Methods Corporation will accept whatever your medical insurance provider pays for a medically necessary flight, with no additional out-of-pocket costs for you.
  Back to top

• If ground transport is required to take me or a family member to the Air Methods Corporation aircraft, does my OmniAdvantage membership cover that cost?

  No. OmniAdvantage membership covers a member's air medical transport on Air Methods Corporation aircraft or its affiliated air ambulance programs, but no ground transport is covered under any circumstances.
  Back to top

• If I'm not a member and/or I don't have insurance, will Air Methods Corporation still transport me?

  Yes, if a qualified medical professional orders a medically necessary air transport and you meet our transport criteria. We do not screen our transports in advance to ascertain whether a patient is a member. Our mission is to safely transport patients while providing excellent care, regardless of insurance status.
  Back to top

• Under my membership plan, is there a guarantee that Air Methods Corporation is available for transport whenever requested?

  Air Methods Corporation is expertly staffed 365 days a year, 24 hours a day, 7 days a week with highly trained pilots, paramedics and flight nurses. However, there may be situations in which you are traveling outside an area served by Air Methods Corporation or its subsidiaries when you require transport. Also, there may be occasions when Air Methods Corporation is unable to respond to a request for air medical transport due to inclement weather that prohibits flying, or if Air Methods Corporation aircraft are occupied with another transport or out of service for required maintenance. In such instances emergency personnel may contact another air ambulance company, which will not recognize your OmniAdvantage membership. In addition, your transport may be from an area where Air Methods Corporation aircraft cannot access or land, or may be prohibited from doing so by local laws. In that case, ground transportation may be necessary to take you to the Air Methods Corporation aircraft or it may be necessary for you to be transported by another air or ground provider. While your transport by Air Methods Corporation would be covered as an OmniAdvantage member, the ground transportation costs or the cost of another provider would not be covered.
  Back to top

• If someone is covered under Medicaid, is membership advisable or necessary?

  No, since Air Methods Corporation is required by law to accept Medicaid payment as payment in full for air medical transport, membership provides no benefit to Medicaid beneficiaries. Also, some state laws prohibit us from enrolling Medicaid beneficiaries. As part of our application process, potential members must certify to Air Methods Corporation that they are not Medicaid enrollees.
  Back to top

• Do people with Medicare qualify for OmniAdvantage?

  Yes, many seniors have Medicare and supplemental insurance with coverage that varies. In the event there is a remaining balance after billing Medicare and supplemental insurance, you would be responsible for the balance. But if you are an OmniAdvantage member, Air Methods Corporation will accept whatever Medicare and the supplemental insurance provider pays for the flight, with no additional out-of-pocket costs to you.
  Back to top

• I have air ambulance coverage through my own private insurance, why do I need your membership too?

  Air ambulance coverage varies from insurance company to insurance company, but in the end, your carrier will only pay what it determines is the allowable amount. If the billed amount exceeds that, you may be responsible for the balance. If you are an OmniAdvantage member, Air Methods Corporation will accept whatever your medical insurance provider pays for the flight, with no additional out-of-pocket costs to you.
  Back to top