What We Do

Medical dispatching is complex.  Not only does it require gathering medical and demographic data, but also it requires an understanding of aviation and medical terminology —not to mention the computers and software.  It takes several months to train qualified dispatchers and competitive salary and benefits packages to keep them.  Of course, many savings come from sheer economy of scale.  A training class for dispatchers costs about the same, regardless of the number of participants.  And the essential wiring for a communications center serving multiple programs versus one is also similar. By providing the services on a much larger level and from one location, an outsourced dispatch center can do the job more efficiently and then pass the benefits along to programs. 

For many program directors, a primary benefit to outsourcing the communications function, in addition to the cost savings, is the increased internal efficiencies.  Outsourcing dispatch enables program directors to focus more on the aviation and medicine that go into life-saving flights and worry less about the logistics of making them happen.